What is the role of mediation or alternative dispute resolution in resident grievances?

• A. They are generally discouraged.
• B. They always require formal litigation.
• C. They provide a structured path to fair resolution without formal litigation, with proper documentation.
• D. They eliminate the need for any documentation.

Answer: (C)

Mediation and other forms of ADR provide a structured, collaborative path to a fair resolution of resident grievances without moving into formal court or administrative litigation. This approach emphasizes speed, cost savings, and control over the outcome, while also creating a clear record of what is agreed. In practice, a grievance is brought to a mediator, who guides confidential discussions that help both sides express needs and interests, explore options, and reach a settlement or action plan. The process relies on proper documentation to memorialize what was agreed, who will do what, and by when, so the resolution is enforceable and there’s accountability if further issues arise. This approach preserves relationships, offers creative solutions, and provides a legitimate, non-litigation route to resolution. Documentation is a natural and essential part of ADR, not something to be avoided.